Overview
While our competitors focus on big corporate or residential customers we’re working hard to meet the needs of businesses like yours. That’s why you can expect more from COLT.
Description
At COLT we don’t do residential, just business communications. That means we’re ideally placed to deliver the right solutions for your organisation no matter how big or small or, dare we say it, medium you might be.
Your business is important to us. We spend the time understanding your needs. And then we put in place Business Grade Solutions that give you the power to get the most out of your business. We help your people work together as one seamless team whether they’re in one place or several, employees or suppliers and partners – it doesn’t matter.
We connect you to the world in the way that’s best for you. We help you turn voice and data into assets rather that cost centres. And, of course, we keep your precious data and electronic communications totally secure.
COLT’s reputation for working hard to meet the needs of all customers no matter how large or small they are has attracted over 42,000 customers across 13 European countries. They appreciate the fact that we forge close relationships with our customers (and have won numerous awards because we do) and can offer a wide range of targeted products that make a difference in challenging market conditions. We can also tailor our solutions to your needs – all you have to do is ask.
That’s why you can expect the best from us. In fact, you can expect more than the best: you can expect solutions that help you grow, thrive and achieve your unique goals.
Overview
Work with COLT and experience award winning customer service that begins with your objectives, covers pre-and post sales advice and delivers the total support you need, when you need it.
Description
At COLT we thrive on collaboration. We work with you to understand your business and its unique vision, and then we set about putting solutions in place that’ll give you the communication tools you need to compete in a challenging marketplace.
We’re honest and transparent: we’ll tell you what you need and ensure that you can always talk to COLT people who know your business inside out.
Because we focus solely on the business sector we have a wide range of pre-configured products and solutions that have been designed specifically to meet your commercial needs. You can choose from that range or we’ll personalise our offering to meet your specific requirements. It’s up to you – our aim is to match the technology you use to the very real conditions of your business and the sector in which it operates.
It’s a totally flexible approach, and we work hard to deliver the best value for money and enable you to achieve the maximum return on your investment.
Customers experience a close and constant relationship with COLT: they work with confidence because they know they’re getting award winning service that’s always available and supported by industry leading SLAs. And we do it in your language. Our pan-European network is supported by local people who understand local customers.
Our approach to project and service management, as well as the way we deal with faults, is geared to keeping you working – constantly. That’s why you can expect more from COLT.
Overview
Our online service portal is intuitive, user-friendly and accessible 24/7. Get all the information you need, when you need it, and manage everything simply and easily from wherever you are.
Description
At Colt we want you to be in charge. We’ve designed our online service portal to give you all the information and tools you need to manage the products and service we supply simply and easily.
It’s totally secureYou can engage with us 24/7 – 365 days a yearCheck the status of your ordersView your bills*View and down load call data records and use our Call Analyser Tool to manage your overall activityView Helpdesk tickets in real timeRun on-net searches to check whether an address is on the Colt network
You can manage your user-base without having to contact Colt. So, you can:
Add or remove usersEdit user permissions for things like access to billing information, fault tickets or ordersCustomise your user views so only certain service or companies can be accessed
Our online tools also allow our partners to get the customer information they need to provide an efficient service. They can:
View orders in progress, recent installations and billing informationThe Colt services used by each customerFaults that are outstanding or recently receivedCommission and reporting toolsFind product collateral and specifications as well gain access to online learning and training.Together, we can be more productive – online.
* Except Switzerland
At COLT we’re constantly introducing new products and services and working hard to meet the needs of our customers across Europe. You can keep up with it all right here.
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For media queries about COLT Telecom Group, contact:
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COLT Telecom Group Press Office
email: coltpublicrelations@colt.net
phone +44 (0) 7017 100 100
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Gill Maclean email: coltpublicrelations@colt.net
phone: +44 (0) 20 7863 5314
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Kirstie Phimister email: coltpublicrelations@colt.net
phone +44 (0)20 7390 3255
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For media queries about COLT in the UK, contact:
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Henny Valder email: Henny.Valder@colt.net
phone: +44 20 7947 1610
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Industry analysts, please contact:
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Kirstie Phimister email: industryanalysts@colt.net
phone 44 (0)20 7390 3255
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Analysts and investors, please contact:
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Gill Maclean email: coltinvestorrelations@colt.net
phone 44 (0)20 7863 5314
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Mark Savage email: coltinvestorrelations@colt.net
phone: 44 20 7390 3098
Chat live with an advisor now.
You can chat live to one of our advisors between 08:00 and 18:00.
Call us on 0800 358 4642
Or request a call back and you can choose a time for us to call you.
Our call centre is open between 08:00 and 18:00.
Of course, you can email us at any time
